Responsible Gaming at zoya — Stay in Control
Gaming should be enjoyable, social, and entertaining — never a source of stress, debt, or harm. zoya is fully committed to providing every player in Bangladesh with the tools, information, and support needed to keep gambling a fun leisure activity rather than a problem. This page explains every safeguard available to you and how to use them.
All players on the zoya platform must be at least 21 years of age. Age verification is mandatory at registration and may be requested again at any point. Accounts found to belong to underage individuals are immediately suspended and all funds returned.
Playing Responsibly Starts With Us
At zoya, responsible gaming is not a checkbox — it is a core principle embedded into how we design and operate our platform. We believe that every player in Bangladesh deserves access to a gaming environment that is safe, transparent, and genuinely protective of their wellbeing. That means providing real tools that work, not just policy text that no one reads.
Our responsible gaming programme covers every dimension of the player journey: from age verification at sign-up, to deposit limit controls during play, to self-exclusion options for players who need to step back entirely. We also train our customer support team to recognise warning signs of problem gambling and to respond with empathy, not judgment.
We actively encourage all players — even those who feel in complete control — to set personal limits and review their playing habits regularly. Using zoya's built-in responsible gaming tools is a sign of good judgment, not weakness. It is how smart players stay in the game for the long term.
Tools Designed to Keep You in Control
Every one of these features is available free of charge to all registered zoya players. Access them at any time from your account dashboard.
Set a maximum deposit amount on a daily, weekly, or monthly basis directly from your account settings. Once a limit is active, zoya's system will automatically decline any deposit that would exceed it. Limits can be lowered immediately; increases require a 24-hour cooling-off period before taking effect.
Define how long you want to play in any single session. When your chosen time is up, zoya will display a clear notification and log you out if you do not manually extend the session. Session limits reset every 24 hours and are applied at Bangladesh Standard Time (BST, UTC+6) midnight.
Enable periodic reality-check pop-ups that appear at intervals you choose (every 30, 60, or 120 minutes). Each notification shows how long you have been playing, your net session result, and prompts you to decide whether to continue. These are brief pauses designed to maintain awareness of time and money spent.
A time-out temporarily suspends your zoya account for a period you select — 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Existing pending withdrawals will still be processed. Time-outs can be initiated instantly from your account dashboard or by contacting support.
Self-exclusion is a firm, longer-term block on your account, available for periods of 6 months, 1 year, 3 years, or permanently. Once activated, the block cannot be reversed during the chosen period. You will be removed from all marketing communications and zoya will refuse any attempt to open a new account using the same identity details.
Your full transaction history, game records, and session logs are accessible at any time via your account dashboard. Download a 30-day activity statement to review your deposits, withdrawals, net win/loss, and total time played. This transparency helps you make informed decisions about your gaming habits.
Activating Your Responsible Gaming Tools
Every responsible gaming feature on zoya is designed to be activated in under two minutes. You do not need to contact support to set deposit limits, session timers, or reality checks — these are all self-service controls available directly within your account settings panel.
For time-out and self-exclusion requests, you can also initiate the process by contacting our support team via live chat in your player dashboard or by emailing [email protected]. Self-exclusion requests submitted by email are processed within one business hour and confirmed by email to your registered address.
All responsible gaming settings take effect immediately upon saving, with the exception of limit increases, which are subject to a mandatory 24-hour waiting period. This cooling-off window is intentional — it gives you time to reconsider before relaxing a boundary you previously set for yourself.
Sign in to your zoya account using your registered credentials. All responsible gaming controls are housed inside the Account Settings section of your player dashboard.
Inside Account Settings, locate the "Responsible Gaming" tab. Here you will find all available tools: deposit limits, session timers, reality checks, time-out, and self-exclusion.
Select the tools you want to activate. Enter your preferred deposit limit amounts in Bangladeshi Taka (৳), choose your session duration, or select a time-out period from the available options.
Confirm your settings and save. Restrictions activate instantly. You will receive a confirmation to your registered email address summarising the limits now in place on your account.
We recommend reviewing your limits monthly. Download your activity statement and compare your actual spending and time played against the limits you set. Adjust downwards if needed — upward changes require a 24-hour delay.
If you are unsure which tool is right for your situation, our support team is available 24/7 via live chat in the player dashboard. They can walk you through every option and help you activate the right protection.
Self-Assessment: Is Gambling Affecting You?
Problem gambling can develop gradually and is often difficult to recognise from the inside. The questions below are adapted from widely used screening tools and are intended to help you reflect honestly on your relationship with gambling.
If you answer "yes" to two or more of these questions, we strongly encourage you to speak with someone — whether that is a zoya support agent, a trusted friend, or a professional counsellor. There is no shame in reaching out.
Keeping Gambling Away From Those Under 21
Every new zoya account requires date-of-birth confirmation during registration. Identity verification (KYC) may be triggered at any point, requiring the submission of a National Identity Card (NID) or passport. Accounts that cannot confirm the player is 21 or older are suspended until verification is complete.
If you share a device with younger family members, we strongly recommend using parental control software to block access to gambling websites. Always keep your zoya login credentials private. Never allow a person under 21 to use your account, and log out fully after every session on shared devices.
If you believe a person under the age of 21 has registered or is using a zoya account — including your own account without permission — please report it immediately to [email protected]. We treat all such reports as urgent and act within one business hour to investigate and suspend the relevant account.
You Are Not Alone — Support Is Here
Whether you need to activate a tool, talk through your concerns, or simply want more information, help is available around the clock.
Available 24/7 inside your player dashboard. Our trained support agents can activate any responsible gaming tool on your behalf instantly and connect you with professional resources if needed.
Send your responsible gaming request or concern to our dedicated support address. Please include your username and describe what you need. All responsible gaming requests are prioritised.
For independent advice and counselling on problem gambling, we encourage players to seek support from qualified mental health professionals or national helplines available in Bangladesh. Speaking to a doctor or counsellor is always a positive step.
Tips for Keeping Gambling Fun
The vast majority of zoya players enjoy the platform as a leisure activity without any issues. The following habits help keep it that way, regardless of your experience level.
Decide how much you are comfortable spending before you log in. Treat that amount as the cost of your entertainment — like a movie ticket or a meal out — not as an investment you expect to recover.
If you have reached your budget limit for the day, stop. Chasing losses by depositing more to "win it back" is one of the most reliable paths to problem gambling. Accept the outcome and walk away.
Step away from the screen every 60–90 minutes. Get up, stretch, have a drink of water. A short break resets your perspective and prevents the kind of prolonged, fatigued play where poor decisions accumulate.
Gambling when you are stressed, upset, or trying to escape a difficult situation is a warning sign. The platform will still be here when you are in a better headspace. Take care of yourself first.
What zoya Pledges to Every Player
Beyond the tools we provide, zoya makes the following firm commitments to every player on the platform as part of our responsible gaming programme.
Players who have activated a time-out or self-exclusion are immediately removed from all marketing and promotional communications. We do not use bonuses or incentives to encourage players to override their own limits.
A self-exclusion request is final for the chosen period. zoya will not attempt to persuade a player to reverse a self-exclusion, and will refuse new account registrations that match the identity of a self-excluded player.
Responsible gaming data — including any limits you set, time-outs you activate, or self-exclusion requests you make — is treated with the highest level of confidentiality. It is never shared with third parties for marketing purposes. See our Privacy Policy for full details.
Any responsible gaming concern raised via live chat or email is treated as a priority. Our support team is trained to respond with empathy and to escalate urgent situations — such as requests for immediate account suspension — without delay.
Play Responsibly — Enjoy Every Moment
Now that you know the full range of responsible gaming tools available at zoya, you can enjoy cricket betting, live casino, and slots with confidence. Set your limits, play within them, and remember — support is always just a message away.